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SFN Policy

Privacy Policy

Effective Date: 16th July 2026

  1. Introduction

This Privacy Policy (“Policy”) sets out the manner in which SFN SOLUTIONS PVT. LTD. (“SFN”, “Company”, “we”, “our”, or “us”) collects, receives, uses, processes, stores, discloses, transfers, retains, and protects the personal data of individuals who access or use https://sfnliquidcooling.com/ (the “Website”). The Company is committed to processing personal data in a lawful, fair, and transparent manner and in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws of India. By accessing or using the Website or submitting your personal data, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data in accordance with this Policy and applicable law.

  1. Definitions

Unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

“Applicable Law” means the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and all other applicable laws, rules, regulations, and governmental directions relating to privacy, data protection, and information technology in India, as amended from time to time.

“Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the Digital Personal Data Protection Act, 2023.

“Processing” means any operation or set of operations performed on Personal Data, whether wholly or partly by automated means, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, sharing, transfer, retention, erasure, or destruction.

“User”, “you”, or “your” means any individual accessing, browsing, or using the Website or otherwise interacting with the Company through the Website.

“Website” means the website owned and operated by SFN SOLUTIONS PVT. LTD. and accessible at https://sfnliquidcooling.com/.

“Company”, “SFN”, “we”, “our”, or “us” means SFN SOLUTIONS PVT. LTD., including its successors and permitted assigns.

  1. Personal Data We Collect

The Company may collect, receive, and process Personal Data voluntarily provided by you through the Website, including via enquiry forms, email communications, WhatsApp integration, chatbot interactions, or other communication channels, such as your name, email address, mobile or telephone number, company or organisation name, location, details of your enquiry, project requirements, and any other information voluntarily submitted by you. In addition, the Company may automatically collect certain technical and usage-related information through the Website and third-party analytics services, including Google Analytics and Google Search Console, such as your IP address, browser type, device information, operating system, referring URLs, pages visited, date and time of access, and other analytical or diagnostic information, to the extent permitted under applicable law. You represent and warrant that all Personal Data provided by you is accurate, complete, and lawfully provided, and where you submit Personal Data relating to any third party, you confirm that you are duly authorised to do so and have obtained all necessary consents or other lawful authorisations required under applicable law. The Company reserves the right to reject, remove, or delete any information submitted in breach of this Policy or applicable law.

  1. Purpose of Processing

The Company processes your Personal Data solely for legitimate business purposes, including to respond to and manage enquiries, communicate with you, evaluate business opportunities and project requirements, provide information regarding the Company’s products, solutions, and services, improve the functionality, performance, and security of the Website, analyse Website usage through authorised analytics tools, maintain internal business records, comply with applicable legal and regulatory obligations, protect the Company’s legal rights and interests, and for such other purposes as are reasonably necessary for the operation of the Website and the Company’s business or otherwise permitted under applicable law.

  1. Lawful Basis of Processing

The Company processes Personal Data only where it has a valid legal basis to do so under applicable law, including where such processing is based on your consent, is necessary for responding to your enquiries or requests, complying with legal or regulatory obligations, protecting the legitimate interests and lawful rights of the Company, or is otherwise permitted under the Digital Personal Data Protection Act, 2023 and other applicable laws. Where processing is based on your consent, you may withdraw such consent at any time in the manner prescribed under applicable law, without affecting the lawfulness of any processing carried out prior to such withdrawal.

  1. Consent

By accessing or using the Website and voluntarily providing your Personal Data, you acknowledge and, where required under applicable law, consent to the collection, use, processing, storage, disclosure, and retention of your Personal Data by the Company for the purposes set out in this Privacy Policy. Where processing is based on your consent, you may withdraw such consent at any time by contacting the Company through the details provided in this Policy; however, such withdrawal shall not affect the lawfulness of any processing undertaken prior to the withdrawal and may impact the Company’s ability to provide certain information, respond to enquiries, or deliver requested services.

  1. Disclosure of Personal Data

The Company does not sell, rent, or otherwise commercially disclose your Personal Data. However, the Company may disclose or share your Personal Data, strictly on a need-to-know basis, with its employees, affiliates, authorised representatives, professional advisors, service providers, hosting providers, technology partners, analytics service providers, and other third parties engaged for legitimate business or operational purposes, or where such disclosure is necessary to comply with applicable law, regulatory requirements, judicial or governmental orders, protect the Company’s legal rights or interests, prevent fraud or unlawful activities, or otherwise as permitted or required under the Digital Personal Data Protection Act, 2023 and other applicable laws. All such disclosures shall be subject to appropriate contractual, technical, and organisational safeguards, where applicable.

  1. Data Security

The Company implements and maintains reasonable and appropriate technical, organisational, and administrative measures to safeguard Personal Data against unauthorised access, collection, use, disclosure, alteration, loss, destruction, or other unlawful processing, having regard to the nature of the Personal Data and the risks associated with its processing. While the Company endeavours to protect Personal Data using industry-standard security practices, no method of transmission over the internet or electronic storage is entirely secure, and accordingly, the Company does not warrant or guarantee absolute security of any Personal Data transmitted to or through the Website.

  1. Data Retention

The Company shall retain Personal Data only for such period as is reasonably necessary to fulfil the purposes for which it was collected, to comply with applicable legal, regulatory, contractual, or operational requirements, to establish, exercise, or defend legal claims, or as otherwise permitted or required under applicable law. Upon expiry of the applicable retention period or where the Personal Data is no longer required for such purposes, the Company shall securely delete, erase, anonymise, or otherwise dispose of such Personal Data in accordance with applicable law and the Company’s internal data retention practices.

  1. Rights of the Data Principal

Subject to the provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws, you may exercise your rights in relation to your Personal Data, including the right to seek access to information regarding its processing, request correction, completion, updating, or erasure of your Personal Data, withdraw consent where processing is based on consent, nominate another person to exercise your rights in accordance with applicable law, and seek redressal of any grievance relating to the processing of your Personal Data. The Company shall consider and respond to such requests in accordance with applicable law and may require reasonable verification of your identity before acting upon any request.

  1. Accuracy of Information

You are responsible for ensuring that the Personal Data provided to the Company is true, accurate, complete, and up to date. The Company shall not be responsible for any loss, liability, or consequence arising from any inaccurate, incomplete, misleading, or outdated Personal Data provided by you. You agree to promptly notify the Company of any changes to your Personal Data to enable the Company to maintain accurate and current records.

  1. Confidentiality

The Company recognises the confidential nature of Personal Data entrusted to it and is committed to maintaining its confidentiality in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws. Accordingly:

  • Confidential Treatment: All Personal Data collected or processed by the Company shall be treated as confidential and shall be processed solely for the purposes set out in this Privacy Policy or as otherwise permitted or required under applicable law.
  • Restricted Access: Access to Personal Data shall be limited to the Company’s authorised directors, employees, affiliates, professional advisors, consultants, service providers, and contractors who have a legitimate business need to know such information for the performance of their authorised functions and who are subject to appropriate contractual, statutory, or professional confidentiality obligations.
  • Security and Safeguards: The Company shall implement reasonable technical, organisational, and administrative safeguards to protect Personal Data against unauthorised or unlawful access, use, disclosure, alteration, loss, destruction, or accidental disclosure, having regard to the nature of the Personal Data and the risks associated with its processing.
    Permitted Disclosure: The Company shall not disclose Personal Data to any third party except where such disclosure is (i) made with the consent of the Data Principal or on another lawful basis under applicable law; (ii) necessary for the provision of the Company’s products or services through authorised service providers; (iii) required to comply with any applicable law, regulation, court order, governmental or regulatory direction; or (iv) necessary to establish, exercise, or defend the Company’s legal rights or to prevent fraud, security incidents, or other unlawful activities.
  • Continuing Obligation: The Company’s obligation to maintain the confidentiality of Personal Data shall continue for so long as the Personal Data is retained by the Company and, where applicable, thereafter to the extent required under applicable law or any contractual obligation. Nothing contained in this Privacy Policy shall require the Company to maintain as confidential any information that is publicly available through no wrongful act of the Company, lawfully obtained from an independent third party without any obligation of confidentiality, or required to be disclosed under applicable law or by a competent judicial, regulatory, or governmental authority.
  1. Third-Party Services and Websites

The Website may contain links to, or integrate with, third-party websites, applications, platforms, or services, including but not limited to Google Analytics, Google Search Console, WhatsApp, chatbot platforms, hosting providers, and other technology service providers. Such third-party services are provided solely for operational, analytical, or user convenience purposes and are governed by their respective terms of use and privacy policies. The Company does not own, control, monitor, or assume responsibility for the privacy practices, security measures, content, availability, or operation of any third-party website or service. Any Personal Data collected, processed, or disclosed by such third parties shall be subject to their respective privacy policies and applicable laws. Users are encouraged to review the privacy policies of such third-party services before accessing or using them. The Company shall not be liable for any loss, damage, liability, or claim arising from or in connection with the use of, or reliance upon, any third-party website, platform, or service.

  1. Children’s Privacy

The Website is intended solely for business and professional use and is not directed at children. The Company does not knowingly collect or process the Personal Data of any child or person in respect of whom processing is restricted under applicable law, including the Digital Personal Data Protection Act, 2023. If the Company becomes aware that Personal Data has been inadvertently collected from such an individual without the requisite consent or lawful authorisation, the Company reserves the right to suspend the relevant processing activities and shall take reasonable steps to delete or otherwise deal with such Personal Data in accordance with applicable law. Parents, guardians, or lawful representatives who believe that a child has provided Personal Data to the Company may contact the Company to request appropriate action.

  1. International Data Transfers

The Company primarily processes and stores Personal Data in accordance with applicable laws in India. However, where the Company’s business operations, technology infrastructure, service providers, or legal requirements necessitate the transfer, storage, or processing of Personal Data outside India, such transfer shall be undertaken only in accordance with the Digital Personal Data Protection Act, 2023, applicable governmental notifications, and other applicable laws. The Company shall implement reasonable contractual, technical, and organisational safeguards to ensure that such Personal Data continues to receive an appropriate level of protection and is processed only for lawful and authorised purposes.

  1. Business Reorganisation / Corporate Transactions

In the event of any proposed or completed merger, acquisition, amalgamation, demerger, restructuring, reorganisation, joint venture, sale or transfer of business, assets, or shares, insolvency proceeding, or any other corporate transaction involving the Company, Personal Data may be disclosed, transferred, or assigned to the relevant successor entity, purchaser, investor, lender, or professional advisor, to the extent reasonably necessary for the evaluation, negotiation, implementation, or completion of such transaction and in accordance with applicable law. The Company shall take reasonable steps to ensure that any recipient of such Personal Data is subject to appropriate confidentiality and data protection obligations and processes such Personal Data only for lawful purposes consistent with this Privacy Policy.

  1. Legal Disclosure

Notwithstanding anything contained in this Privacy Policy, the Company may disclose, share, or otherwise process Personal Data where such disclosure is required or permitted under applicable law, or is reasonably necessary to comply with any legal, regulatory, judicial, or governmental requirement, including any order, notice, summons, investigation, or request issued by a competent authority. The Company may also disclose Personal Data where reasonably necessary to establish, exercise, or defend its legal rights, enforce its contractual rights, protect its business, property, systems, employees, or users, prevent or investigate fraud, cyber incidents, security breaches, or other unlawful activities, or otherwise safeguard the legitimate interests of the Company or any third party, to the extent permitted under applicable law.

  1. Changes to this Privacy Policy

The Company reserves the right, at its sole discretion, to amend, modify, revise, or update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, technology, or the Company’s data processing activities. Any such changes shall become effective upon publication of the revised Privacy Policy on the Website, unless otherwise stated. Your continued access to or use of the Website following such publication shall constitute your acknowledgement and acceptance of the revised Privacy Policy to the extent permitted under applicable law.

  1. Changes to this Privacy Policy

The Company reserves the right to amend, modify, supplement, or replace this Privacy Policy at any time, at its sole discretion, to reflect changes in applicable law, regulatory requirements, business operations, technology, or the Company’s data processing practices. Any revised Privacy Policy shall be published on the Website and shall become effective from the date of such publication or such later date as may be specified therein. Users are encouraged to review this Privacy Policy periodically to remain informed of any updates. Continued access to or use of the Website following the effective date of any revision shall constitute your acknowledgement of the updated Privacy Policy and, where required under applicable law, your acceptance thereof.

  1. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or in connection with this Privacy Policy or the processing of Personal Data shall, as far as practicable, be resolved through amicable discussions between the Parties. Failing such resolution within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties, failing which the arbitrator shall be appointed in accordance with the provisions of the said Act. The seat and venue of arbitration shall be Pune, Maharashtra, India, the proceedings shall be conducted in the English language, and the arbitral award shall be final and binding on the Parties. Subject to the foregoing, the courts at Pune, Maharashtra shall have exclusive jurisdiction in respect of matters relating to the appointment of the arbitrator, interim measures, enforcement of the arbitral award, and such other matters as are expressly reserved for judicial determination under applicable law.

  1. Grievance Officer / Contact Details

If you have any questions, concerns, requests, or grievances relating to this Privacy Policy or the collection, use, processing, disclosure, or protection of your Personal Data, you may contact the Company’s Grievance Officer using the details set out below. The Company shall endeavour to acknowledge and address such requests or grievances within the timelines prescribed under applicable law.

Grievance Officer Email ID: enquiry@sfnliquidcooling.com

SFN SOLUTIONS PVT. LTD.

Registered Office: Office Number 501, 502, Teerth Exchange, Baner, Pune, Maharashtra, 411045 IN

Email: enquiry@sfnliquidcooling.com

Website: https://sfnliquidcooling.com/

The Company may update the above contact details from time to time by publishing the revised details on the Website. Any grievance or request shall be dealt with in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws.